It wasn't THAT bad, but let's see what we get!

ATT: Management
Hyatt Regency Miami
400 SE 2nd Ave.
Miami, FL 33131

RE: Unsatisfied Accomodations: Room 527

To Whom It May Concern:

On February 4, 2011 I checked into the Hyatt Regency with my family to witness the graduation of my husband from Kaplan University. We were all very excited to stay at the Hyatt Regency because of the prestigious name and accomodations that go along with the Hyatt. We actually cancelled another hotel to celebrate this weekend in style and comfort but unfortunately those expectations were not met.

My main grievance was with the room itself. Lacking the modern style the lobby had, the room decor was mediocre to say the least. The air conditioning did not seem to be cooling so I lowered the temperature but to no avail. An engineer was sent to the room around 11:00 p.m. who changed the filter and reassured us it would blow cooler. However, that did not help and we spent a very uncomfortable, sleepless night in humid conditions. The television also provided very static channels and it was not enjoyable to watch.

Paying to park at a hotel I spent over $200.00 a night for was also something I did not expect. I was very upset that every time I left the self-parking garage I had to pay. Those costs should be included in the nightly rate and guests should not have to pay to park in a hotel in which they are staying. There was not even any advance notice during booking or check-in that parking was paid hourly and it caught us by surprise.

This weekend was to be one of excitement and luxury but we were sorely dissatisfied with the level of service and accomodations that the Hyatt Regency Miami provided. It took away from our experience and negatively impacted our celebrations.

I hope some sort of concession can be provided to compensate for the unsatisfactory stay I had at the Hyatt. I sacrificed extra money to have a more lavish experience and was unhappy with what I got.

Sincerely,


Danielle Soo Yee